How the platform works
Most questions about the panel are really questions about how two screens relate to each other. This page draws the whole system once, so the rest of the guide can refer back to it.
The chain from setup to money
Almost every seller-facing feature sits somewhere on one chain:
Read it downwards and the dependencies become obvious:
- Turn a service off in Seller Information and nothing below it happens for that service — no search, no bookings, no revenue.
- Change a markup and only bookings made after the change use the new number. Existing orders keep the price they were sold at.
- Connect no gateway and the chain stops at payment. Customers can search and fill in passengers, then cannot pay.
Each link has its own page: What you can sell, How pricing works, How money moves, Order statuses.
Three kinds of product
Not everything you sell works the same way, and the differences explain a lot of the panel's shape.
| Kind | Examples | Who supplies it | What you control |
|---|---|---|---|
| Sourced | Flights, hotels, activities | A supplier connected to the platform | Your markup, which services are visible, how results are sorted |
| Your own | Tours, visa services | You | The whole product — description, images, prices, schedule, capacity |
| Ad-hoc | Payment links | You, per customer | The amount, what the payer sees, what you collect from them |
Sourced products have markups because you are reselling someone else's inventory. Your own products have no markup screen — you set the price directly, because there is no cost to mark up.
The three moving parts of money
Three things are easy to confuse:
- Your platform wallet — a USD balance shown in the panel header. It is what funds a dedicated gateway and what your marketing wallet is charged from. See Wallet.
- A customer's wallet — each customer has their own balance on your storefront. It is where their money lands if a booking fails after payment, so they can rebook without paying twice.
- A receipt — the money record attached to an order. Not a balance; a statement of what was charged.
How money moves covers all three properly.
What the seller controls and what the platform controls
Some behaviour is yours to set; some is decided above you, by the platform operator who sold you the store or by the product itself. Knowing which is which saves a lot of searching.
| You control | Decided above you |
|---|---|
| Which of your granted services are on, and their order | Which services you are granted at all |
| Your markups, or your commissions | Whether you are on a free-markup or controlled-markup platform |
| Gateway credentials, and the fee on your dedicated gateways | Which gateways you are granted, and whether they are shared or dedicated |
| Your own tours and visa services | Sourced flight, hotel and activity inventory |
| Your storefront's palette and layout variants | The built-in catalogue of palettes and variants you choose from |
| Your roles and what each one can open | The list of individual accesses a role can contain |
When something you expect is not there even though your role holds every access, look at the right-hand column before the role — see Who can do what.
Conditional features
A few things only appear, or only work, once something else is true. If you cannot find or use one of these, this is why.
| Feature | Available when |
|---|---|
| Commissions | Your platform uses controlled markups. On a free-markup platform the screen does not exist. |
| Wallet to Wallet | Your role includes Platform → Wallet → Transfer |
| A hero image slot for a service | That service is granted to your platform |
| The Single product field on a catalogue coupon | Exactly one of tour or activity is selected under Services |
| A departure's Last-minute discount override | The last-minute discount is switched on for that schedule plan. Until then the field is disabled |
| The AI Support Widget | The AI assistant service is granted to your platform, and the widget is switched on in Platform Settings |
Where to go from here
- What you can sell — the service model and what switching one off does
- How pricing works — markups, commissions, specificity, coupons
- How money moves — wallets, gateways, receipts, withdrawals
- Order statuses — what each state means and who changes it
- Who can do what — roles, accesses and the owner
- Languages and currencies — what translating actually covers