Marketing Wallet
Your customer club coupons are paid from this wallet. Buying a coupon with points costs you nothing; each time a customer uses one, its value is taken from here. If the wallet runs short, customers cannot use their coupons and are asked to contact support. Their coupons are kept.
| Section | Customer Club |
| Panel route | /admin/marketing-wallet |
| Access needed | Marketing → Wallet → View |
Two wallets
This screen shows your platform's Dollar wallet. Its card shows the wallet's code and its Balance.
A coupon is paid from the marketing wallet of its own currency: a coupon in USD from the dollar wallet, any other coupon from a rial wallet that this screen does not show and cannot charge.
| Card shows | Meaning |
|---|---|
| A low balance notice | The balance is below 100 USD. Charge it so customers can keep using their coupons |
| An empty notice | The balance is zero. Customers cannot use coupons paid from this wallet until you charge it |
| Inactive | The wallet is switched off and cannot be charged |
| This wallet is not available for your platform. | Your platform has no dollar marketing wallet |
Nothing warns your customers in advance. They find out at the moment they try to use a coupon, when they are asked to contact support. Watch the balance, especially before a promotion that sends members to your Coupon Catalogue.
Charging a wallet
Charge wallet on the card moves money into the dollar wallet from your platform wallet.
- Press Charge wallet on the card.
- Enter the Amount, and optionally a Note of 3 to 255 characters. The amount takes up to 2 decimal places.
- Press Continue. A 6-digit code is emailed to your account email. The email also states the amount, and the code confirms only that amount.
- Enter the code and press Confirm charge. The summary shows the Amount to charge before you confirm.
The code is short-lived: the window shows the time left, then Code expired. Resend code sends a new one. The charge is refused if the code is wrong or your platform wallet does not hold the amount, and the window shows the reason.
A charge is one-way. Once moved here, the money can only be spent on your customers' coupons. Charge what you expect the club to cost, not more.
Charge wallet only appears for a role that includes Marketing → Wallet → Charge. Without it, the balances and transactions are visible but cannot be topped up.
Transactions
Transactions lists every movement of the wallet, under the Dollar wallet tab.
| Column | Shows |
|---|---|
| Date | When it happened |
| Type | What kind of movement it was, such as Deposit, Withdrawal, Transfer in or Transfer out, with its description or your note |
| Amount | Green for money in, red for money out |
| Balance after | The wallet's balance after this movement |
| Status | Pending, Completed or Cancelled |
| Tracking code | The reference for this movement |
Charges appear as money in. Each coupon a customer uses appears as money out.
How a coupon is paid
A customer uses a discount coupon at checkout. Its value moves from this wallet into the customer's wallet, and the order is then charged at full price. Your margin on the booking is untouched: the club costs you what leaves this wallet, nothing more. A wallet top-up coupon moves its amount from this wallet into the customer's wallet in the same way, without an order, when the customer presses Add to my wallet in My Coupons.
Every use is listed with its status under View uses in Issued Coupons.
Questions
Does buying a coupon with points cost me anything? No. Money leaves this wallet only when a customer uses a coupon.
A customer was asked to contact support when using a coupon. This wallet could not cover it. Charge it; the customer's coupon is still theirs, unused, and works once the balance covers it.
Can I move money back to my platform wallet? No. Money in the marketing wallet cannot be withdrawn.
How much should I keep in it? Enough for the coupons your members already hold and are likely to use. Issued Coupons shows what is out there.
Couldn't load the marketing wallet. A loading failure, not a configuration problem. Use Try again. When only a wallet's transactions fail to load, the same message and Try again appear in its tab under Transactions.