Platform Settings
Which storefront sections are shown to your visitors. Despite the broad name, this screen controls two specific things.
| Section | Settings → Apps |
| Panel route | /admin/platform-settings |
| Access needed | Platform → Settings → View list |
The two sections
| Section | What it does |
|---|---|
| AI Support Widget | Shows the AI-powered support assistant on your storefront |
| Support Menu | Shows the 24/7 Support item in your storefront's main menu |
Each is a simple on or off, and both are on until you switch them off.
| Action | Does |
|---|---|
| Save Changes | Applies the settings |
| Reset | Discards unsaved changes |
If the widget does not appear even when switched on here, the AI assistant service is not part of your platform. That is set by your platform operator, not by a role.
Deciding
AI Support Widget
| Switch it on when | Switch it off when |
|---|---|
| You want questions answered outside your working hours | You would rather every question reached a person |
| Your team is small relative to your traffic | Your products are complex and a wrong answer is costly |
Whichever you choose, make sure your FAQs and Content Pages are properly written — they are what customers fall back on.
Support Menu
The support menu is the 24/7 Support item in your storefront's main menu. It opens your help centre's contact page, which lists the phone numbers, emails, address and support description from Seller Information.
Switching it off removes a visible route to help. Do it only if you have deliberately put those routes somewhere else, such as a header menu of your own.
What customers see
Both appear on your storefront when switched on. Turning one off removes it immediately.
Questions
Why is the AI widget not showing? Either it is switched off here, or the AI assistant service is not granted to your platform.
Can I change what the AI assistant says? Not from this screen.
Does the support menu show my phone number? Not in the menu itself. It leads to the contact page, which shows the phone numbers and emails from Seller Information.
Is this where I set my support hours? No — Seller Information.
Related
- What you can sell — how services are granted
- Seller Information · FAQs · Content Pages · Free Consultation