Activity Orders
Tickets, tours and experiences booked from the activity supplier. Read-only: the supplier confirms these, not you.
| Section | Orders |
| Panel route | /admin/activity-orders |
| Access needed | Activities → Orders → View list |
Finding an order
The table shows Order number, Provider reference, Total price, Status and Created at. Order number and provider reference are click-to-copy.
Search by Order number, filter by Status, sort by Newest or Oldest.
Reading the status
| Status | Meaning |
|---|---|
| Confirmed | The supplier accepted it. The voucher is valid. |
| Awaiting supplier confirmation | Paid, sitting with the supplier. Normal for activities that are not instant-confirmation. |
| Pending | Not yet through payment and booking. |
| Cancelled | Did not complete, or the supplier refused it after payment. In that case the customer's payment goes back to their wallet on your storefront. |
Awaiting supplier confirmation is expected on many products and resolves on its own. Tell customers the booking is held, not that it failed.
The status filter offers Cancelled, Pending and Confirmed only. Orders awaiting the supplier are listed under Confirmed; read the badge to tell them apart.
Live updates
While any order on the page is Awaiting supplier confirmation, the list keeps itself up to date. Live updates shows next to the page title, and the badge turns to Confirmed by itself as soon as the supplier confirms, with no need to reload. Reconnecting… appears briefly between connections. When live updates are unavailable, you see Refreshing periodically instead, and the list reloads itself every 30 seconds until nothing is left waiting.
Opening an order
View details opens the booking.
At the top: the order number, the status, the Price breakdown lines per traveller category, and the Total.
Activity — the activity's title and description, travel date, timeslot, duration, valid-until date, meeting point and redemption address, plus the flags that decide how the customer uses it: Instant confirmation, Direct admission and Non-refundable.
Direct admission means the voucher is scanned at the gate with no exchange step. If it is not set, the customer swaps the voucher for a ticket at the redemption address — tell them that, or they will queue in the wrong place.
Passengers — how many travellers of each category are on the booking. Activities price by category: adult, child, senior, infant and youth. The panel shows counts, not names.
Order details — Supplier confirmation (the date and time the supplier confirmed, or Awaiting confirmation), booking code, provider reference, booked-on and last-updated dates. The provider reference is what the supplier's own support desk recognises.
The order opens on its own page. Back to orders returns you to the list. While the order is still being issued, the page shows Live updates and updates itself as soon as it is issued, with no need to reload.
The internal figures
These sections are for you only and are never shown to the customer:
Profit distribution — Our profit on the booking, with the margin as a share of cost, and what the Customer pays.
Price breakdown (internal) — per category: cost, sale price, margin, quantity, and whether it was Floored, then the totals. Floored means the calculated price fell below the supplier's minimum selling price and was raised to it — a sign your Activity Markup is thin on that product.
Rate card (internal) — shown instead of the price breakdown on older orders that do not have one. It lists the sale price per category.
Downloading the voucher
Download voucher on the row fetches the customer's document. The button appears only once the supplier has confirmed the booking; while an order is Awaiting supplier confirmation there is nothing to download yet. The same button also appears at the top of the order's own page.
Troubleshooting
Stuck on awaiting confirmation. That is the supplier's queue. The provider reference is what they need to look it up.
The margin looks wrong. Compare the price breakdown against Activity Markups. Repeated Floored rows mean the markup is too low for that product's price band.