Incoming Payments
Every payment made against one of your payment links. This is where money collected outside a booking lands.
| Section | Payments |
| Panel route | /admin/payment-orders |
| Access needed | Payment → Orders → View list |
A flight, hotel, tour, activity or visa booking appears in its own order list, not on this screen. This list is payment links only.
The columns
| Column | Shows |
|---|---|
| Order number | The reference for this payment |
| Payer | Who paid: their name, or failing that the email or phone the link collected. A payer who was not signed in also carries a Guest badge |
| Amount | What was charged |
| Status | Pending, Success or Canceled |
| Date | When it was made |
| View | Opens the full detail |
Finding a payment
| Tool | Options |
|---|---|
| Status | All, Pending, Success, Canceled |
| Sort by | Newest, Oldest, Amount high to low |
Payment details
View opens everything recorded about the payment:
| Field | Notes |
|---|---|
| Order number | The reference |
| Amount and Status | What and whether |
| Plan lines | On a link with custom plans, one line per plan paid for, with its amount |
| Tracking code | The payment reference to quote in a query |
| Date and Verified at | When it was made and when it settled |
| Payer information | Every field the link asked for |
The payer information section shows only the fields you chose to collect on the link — first name, last name, email, phone, passport number, national code, birth date, gender, citizenship, address.
What Guest means
A payment link set to No sign-in lets anyone with the address pay without an account. Those payments carry a Guest badge next to the payer, and the only way to reach the person afterwards is the contact field the link collected — which is why a guest link is required to ask for an email or a phone number.
Questions
A customer paid and there is no booking. Correct — payment links are not bookings. If they expected a booking, they used the wrong route.
Where is the receipt? Every payment link payment also gets a Sell receipt in Receipts, created when the payer starts paying.
A payment is stuck at Pending. It was started and not completed at the gateway. The customer can pay again if the link is still active.
Someone paid twice against the same link. Both payments are listed. Mark customer-specific links single use to prevent it.
I cannot identify a Guest payer. Use the payer information section — whatever the link collected is all there is.