Order Notifications
An email to you whenever something is sold, and again when the order is completed — the ticket or voucher issued, the visa issued, the tour confirmed. The single most useful setting for anyone who does not sit in the panel all day.
| Section | Settings → Products |
| Panel route | /admin/order-notification |
| Access needed | Platform → Settings → View list |
The settings
| Field | Accepts | Notes |
|---|---|---|
| Send me order notifications | On or off | Off means nothing is sent at all, whatever the switches below say |
| Destination email | A valid email, up to 255 characters | Required when the feature is on |
| Email when an order is placed | On or off | Sent as soon as a customer completes a purchase |
| Email when a ticket or voucher is issued | On or off | Sent when the order is completed — see below |
| Action | Does |
|---|---|
| Save | Applies the settings |
| Reset | Discards unsaved changes |
The feature and both events start switched on, with no address. Nothing is sent until you type one.
The screen warns you: with the feature on but both events off, no notification is sent at all.
What it covers
Every purchase in your store — flight, hotel, activity, tour, visa and payment link. When each email goes out:
| Purchase | Order placed | Second email |
|---|---|---|
| Flight | Payment confirmed | The airline issues the ticket |
| Hotel | Payment confirmed | The property issues the voucher |
| Activity | Payment confirmed | The supplier issues the voucher |
| Tour paid through the payment gateway | Payment confirmed | None — it is already complete |
| Tour paid in cash or by card number | The customer books; nothing is paid yet and the booking waits for you | You confirm it in Tour Orders |
| Visa | Payment confirmed | You mark the request Issued in Visa Requests |
| Payment link | Payment confirmed | None |
Under Email when a ticket or voucher is issued, the panel says tours and payment links only ever get the order-placed email. Tours paid in cash or by card number do get a second email when you confirm them, and visas get one when you mark them issued.
What your email contains
Deliberately more than the customer's copy:
- The order number and the service
- When it was placed
- The amount paid — or, for a tour paid on site, the amount due on site
- The customer's contact details
- The booking details
- A direct link to that order in the admin panel
That link is the point: it turns a notification into one click to the order.
Choosing the address
Use a shared team mailbox. Order emails arrive at all hours, and are only useful if whoever is on shift can act on them.
Why this matters most for tours
A tour paid in cash or by card number arrives Pending and only you can confirm it — see Tour Orders. The customer hears nothing until you do. Without a notification, such an order can sit unconfirmed for days.
Scenarios
Only tell me when a sale happens
Switch on the feature and Email when an order is placed; leave the issue email off.
Only tell me when documents go out
The reverse. Useful if someone else watches sales and you watch fulfilment.
Your inbox is drowning
Turn off the issue email. If you still want the documents themselves, switch on Voucher Copies with a separate archive mailbox.
Questions
Can I send to more than one address? One destination email. Use a shared mailbox or a forwarding address.
Does the customer get the same email? No. Theirs is a customer confirmation; yours carries the order number, the amount, their contact details and a panel link.
Can I choose which products notify me? No. It applies to all purchases.
Why did I not get a second email for a tour? It was paid through the payment gateway, so it was complete at payment. Only tours paid in cash or by card number get a second email, when you confirm them.
If I switch it back on, do I get the emails I missed? No. Notifications start again from that point; nothing is replayed.
I have stopped receiving emails. Check the feature is on, that at least one event is on, and that the address is still valid.