FAQs
Questions and answers published on your storefront. They appear in your help centre and, where you add the block, on your home pages.
| Section | Content |
| Panel route | /admin/faqs |
| Access needed | Faq → View list |
Creating an FAQ
Add New FAQ takes:
| Field | Accepts | Notes |
|---|---|---|
| Group | One of the nine groups below | Required. Starts on General |
| Display Order | A whole number, 0 or greater | Lower shows first within its group. Starts at 0 |
| Status | Visible to visitors, or Hidden | Starts on Visible to visitors |
| Translations | Question and answer per language | At least one required |
Questions are 2–500 characters; answers have a 2-character minimum.
The groups
| Group | For questions about |
|---|---|
| General | Anything not specific to a product |
| Flight · Hotel · Activities · Tour · Visa | That service |
| Refund Policy · Terms of Service · Privacy Policy | The matching content page |
The last three pair with your legal pages, so the questions people actually ask sit next to the formal wording: they appear under the matching page in your help centre, not in the general FAQ list.
Translations
An FAQ with no translation in the visitor's language still appears, in English, or if it has no English either, in the first language it was written in. Add a language in Translations and write both the question and the answer to show it in that language.
When editing, translations you omit keep their existing values rather than being cleared, so removing a language from the form does not delete that translation.
The list
| Column | Shows |
|---|---|
| Question | The question text |
| Group | Its topic |
| Display Order | Its position within the group |
| Status | Active or Disabled |
| Languages | Which languages it is written in |
Filter by group and by status; sort by display order ascending or descending, or by newest and oldest.
The Languages column is the fastest way to find FAQs left behind after you enabled a new language.
Editing and deleting
Deleting an FAQ removes all of its translations.
Hiding is the reversible alternative: set Status to hidden and it stays in your list but not on the site.
What customers see
Only FAQs whose status is visible appear, in display order.
| Where | Which FAQs |
|---|---|
| The help centre FAQ page | General and the product groups, each under its own heading |
| The help centre's refund, terms and privacy pages | The Refund Policy, Terms of Service and Privacy Policy group of that page |
| The FAQ block on a home page | The group of that page's product: Flight on the Flight page, Tour on the Tour page, and so on. With none in that group, the block shows built-in defaults instead |
A change can take up to five minutes to reach the storefront.
Scenarios
Cut down repeat support questions
Write the five questions your team answers most, in General and the relevant product groups. All of them appear in your help centre; add the FAQ block to the landing page for that product to show the product group there too.
Explain your refund rules in plain words
Write the formal version in Content Pages, then add the common questions to the Refund Policy group.
Retire a seasonal question
Set its status to hidden rather than deleting it, so you can bring it back next season.
Questions
How do I control the order? Display Order, within a group. Lower numbers first.
Can one FAQ be in two groups? No. Create a second FAQ.
Why is an FAQ in English on my Arabic pages? It has no Arabic translation, so the storefront shows the English one. Check the Languages column.
Where do FAQ block defaults come from? The platform provides them when the group of that page has no visible FAQs of your own.